technology trends
Chatbots Accelerate City Service vs Legacy IVR Technology Trends
Chatbots Accelerate City Service vs Legacy IVR Technology Trends Chatbots cut citizen request processing time from minutes to seconds and trim staffing costs, outperforming legacy IVR systems. In a 2024 Pune trial, average handling fell from 15 minutes to 30 seconds, boosting satisfaction by 23%. Technology Trends: How AI Chatbots